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Paul A. Nichols
paul_nichols@rogers.com
A talented project manager and problem solver with extensive experience in Planning, Budgeting,
Cost Control, Contractor relations and Training. My most recent experience is focused on the IT sector,
building and managing a diverse range of business support systems.
My specialty is IT continuity and integrity.
PROFESSIONAL QUALIFICATIONS
- Significant and diverse experience in Project
Management, Planning, Budgeting, Cost Control/Reduction, Contractor relations, User relations, Training and Auditing
(including the Sarbanes-Oxley Implementation)
- Extensive experience in Project and System Development,
Maintenance, Testing, Quality Control, Accreditation, Data Conversion, Implementation and Operational support
- Experience in diverse systems and technologies,
including CRM, Sales Life Cycle Management systems, Production/Scheduling systems, Financial Systems, Sales Force
Automation, Web-based front ends to legacy mainframe systems
PERSONAL QUALIFICATIONS
- Problem solver
- Technically proficient
- Willing to take initiative
- Team player
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- Client oriented
- Service oriented
- Effective interpersonal skills
- Willing to learn new skills
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EDUCATION
- Project Management — Project Management Institute, Vancouver, BC
- CSS Systems Analyst Programming Diploma — Toronto School of Business, London, ON
- General Arts and Science — Fanshawe College, London, ON
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PROFESSIONAL EXPERIENCE
Senior Technical Administrator — MJWordsmith Communications — 2008 - Present
- Build and replace existing servers and network
- Manage users and groups
- Maintain all workstations
Contracted Implementation Lead — Dufferin Peel Catholic District School Board — 2007
- Replace computers coming off lease
- Create and install images for new laptop and desktop
computers
- Join computers to domain and place in appropriate
OU
IT Manager — Superior Energy Management — 2005 - 2006
- Managed one professional and two co-ops
- Responsible for the day to day IT operations of
Superior Energy Management.
- Responsible Avaya IP400 phone system.
- Responsible for SQL server management including
backup
- Wrote RFP's and RFQ's pertaining to call centre
software solutions
- Built document archiving and retrieval system
for customer contracts and gas purchasing
- Worked with CSOX auditors with regards to system
security and workflow
- Worked with risk analyst to automate and secure
gas purchasing procedures
- Negotiated service contacts with vendors including
voice and data
- Worked with database developers to improve workflow
and optimize systems
- Instituted off site storage of tape media
- Site build out for Windows XP workstations and
Windows 2003 servers including file, SQL database and print
Contracting — 2004 - 2005
- Systems repair
- Virus and spyware removal
- Optimizing network typography to improve network
response
- Make recommendations and implement software solutions
to better enhance business productivity
Technical Analyst Regional Manager — Rogers Communications Media Division, Vancouver, BC —
1998 - 2004
- Managed five professionals
- Responsible for the development and support of
all Media delivery and information systems in British Columbia.
- Managed IT departments for Rogers Media Inc. Vancouver,
Victoria, Squamish, Whistler, Chilliwack, Vernon and Sportsnet Pacific
- Through consultations with stake holders I identified
network and system deficiencies and created capital acquisition budget in order to bring systems to corporate standards
- Piloted and implemented CRM system for radio sales
opportunity management
- Developed operating, training and capital acquisition
budgets
- Regular site visits to assess system performance
and manage user expectations to system capabilities
- Installed and configured CBSI Database in WAN
environment
- Implemented automated on-air systems for news
and audio
- Migrated all media sites to Windows 2000 server
platform from Novell 3.1
- Migrated all media sites to Windows XP desktops
- Extensive travel throughout Canada to facilitate
market conversions with regard to desktops and servers
- Implemented Sarbanes-Oxley security controls.
- Implemented site to site VPN (Virtual Private
Network) strategies to integrate small markets into the Rogers corporate network
- Standardized the desktop in both hardware and
software to control costs
- Implemented sales force software and database
for reporting, tracking and client management
- Evaluation and upgrading of network security
- Tested and implemented online backup systems for
small markets to facilitate consistency
- Directed management and employees to appropriate
applications training
- Participated in regular project strategy meetings
System Sales and Support Representative — Microtek Systems, London, Ontario — 1997 - 1998
- System and network sales and support for various
clients
- Provide system and network solutions to small
and medium sized companies
TECHNICAL EXPERIENCE
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Software Applications
- Microsoft Office Suite
- Microsoft Project
- Microsoft Visio
- Adobe Acrobat Writer
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System Software & Hardware
- Microsoft Exchange
- Microsoft Server 2000, 2003
- DNS, DHCP, SMTP, FTP
- Cabling, Firewalls, Routers Hubs and Switches
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Training & Certifications
- MCSE Windows 2000
- CCNA Cisco Systems 2001
- Novell 4.0
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REFERENCES
Upon request
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